BKHD Support Center

Technical support for industrial computing hardware.

Find product resources, troubleshooting answers, warranty information, and technical assistance for BKHD industrial computers, network appliances, NAS platforms, and rackmount systems.

Browse FAQ Warranty & RMA Email Support →

Before contacting support

  • Prepare your product model and order information.
  • Describe the issue, system environment, and steps already tested.
  • Include BIOS version, operating system, photos, or screenshots if available.
  • For hardware issues, provide serial number or product label photos.

How can we help?

FAQ & Troubleshooting

Find answers for BIOS, boot, network, storage, OS installation, and hardware setup.

Firmware & Downloads

Access BIOS, drivers, manuals, datasheets, release notes, and firmware resources.

Warranty Policy

Learn about warranty coverage, exclusions, required information, and service handling.

Technical Support

Contact our technical team for product matching, troubleshooting, and project support.

FAQ & Troubleshooting

How do I choose the right BKHD product for my project?
Choose by application first: firewall / routing, industrial automation, NAS storage, edge AI computing, IoT gateway, or rackmount deployment. Then compare CPU platform, network ports, storage interfaces, expansion requirements, operating system, and enclosure size.
Where can I find BIOS, drivers, manuals, and datasheets?
You can use the Firmware Download Center or contact our support team with your product model. Please include the exact model name, PCB version, or product label photo when requesting BIOS or driver files.
Which operating systems are supported?
Many BKHD platforms can support Windows and common Linux distributions. Some network and NAS platforms may also be used with pfSense, OPNsense, Proxmox, TrueNAS, or other project-specific systems depending on hardware configuration and driver compatibility.
What should I check if the system does not boot?
Please verify the power adapter, memory, storage device, display cable, BIOS settings, and boot media. If the issue remains, contact support with the product model, memory model, storage model, power adapter specifications, and a short video or photos of the boot behavior.
What should I do before updating BIOS?
Confirm the exact product model and BIOS version before updating. Do not use BIOS files from similar-looking models. If you are unsure, contact BKHD support before flashing BIOS to avoid compatibility issues.
How do I request technical support?
Send an email to support@bkipc.com with your product model, serial number if available, operating system, BIOS version, issue description, and photos or screenshots. For project matching, include your application scenario and required specifications.

Warranty & After-Sales Service

Warranty Policy

Clear warranty support for eligible BKHD hardware.

BKHD provides warranty support for eligible hardware products according to product condition, purchase information, and inspection result.

  • Product model and purchase information may be required.
  • Warranty handling depends on inspection and product condition.
  • Physical damage, misuse, unauthorized repair, or improper installation may be excluded.
  • Please contact support before returning any product.
RMA Process

Simple process for inspection, repair, or replacement.

1
Contact Support Send product model, issue description, order information, and photos.
2
Initial Diagnosis Our team provides troubleshooting steps and confirms whether inspection is needed.
3
RMA Confirmation If hardware service is required, return instructions will be provided.
4
Repair or Replacement After inspection, the product will be repaired, replaced, or handled by policy.
Technical Support CTA

Need help from our technical team?

Send your product model, serial number, operating system, BIOS version, issue description, and photos or screenshots if available. Our support team will help you troubleshoot the issue or recommend suitable hardware for your project.

Product Model Serial Number Operating System BIOS Version Issue Photos
Email Technical Support →
Downloads

Looking for BIOS, drivers, or manuals?

Visit the Firmware Download Center to find BIOS files, drivers, manuals, datasheets, and release notes by product model or product series.

Go to Download Center →