To ensure transparent and efficient after-sales service, please carefully review the following terms:

I. Return Eligibility

  • Time Requirement: Returns accepted within 30 natural days from delivery date (based on logistics records)
  • Product Condition:
    • Unused, free of damage or functional defects
    • Original labels and accessories intact
    • Original packaging with protective materials preserved
    • Valid proof of purchase (Order No./e-invoice)
  • Exclusions:
    • Customized products (engraving/special configurations)
    • Promotional items (clearance/flash sales)
    • Software-activated products (registered serial numbers)
    • Consumables (stickers/cushions etc.)

II. Return Process

  • Submission:
    • Email: info@bkipc.com
    • Subject: [Return Request] Order No.XXXXX
    • Attach product photos & description (if applicable)
  • Confirmation:
    • Return authorization code issued via email within 3-5 business days
  • Shipment:
    • Use original packaging with all accessories and return slip
    • Free pickup service or self-shipment to warehouse (COD not accepted)
    • Retain shipping proof until refund completion

III. Refund Rules

  • Amount: Paid amount × (100% – 2% restocking fee)
  • Processing Time: 10 business days after approval
  • Disputes:
    • Request review with payment proof for fee disputes
    • Rejected returns will be photographed and reshipped

IV. Warranty Terms

  • Coverage:
    • 12-month warranty (6 months for batteries)
    • Non-human-caused hardware defects
  • Service:
    • Free parts replacement and labor costs within 1 year
    • Free labor costs within 3 years
    • Voided if disassembled or third-party repaired

V. Special Cases

  • Shipping Damage:
    • Photograph and refuse delivery if packaging damaged
    • Report within 24h for priority replacement
  • System Errors:
    • Report wrong/missing items within 72h
    • Seller covers reshipping costs after verification
  • Bulk Orders: Contact info@bkipc.com for negotiations

VI. Policy Updates

  • Effective immediately upon publication
  • Major changes notified via website/email
  • Final interpretation rights: Shenzhen Beikong Industrial Control Co., Ltd.

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